Refund & Cancellation Policy

The short version

You can cancel and get a full refund at any point before we build your website. Once your website has been generated and published, we cannot refund the order, because the work has been delivered.

Before we build your site

After paying, you fill in your business details, services and photos. Until you press “Build my website”, nothing has been produced. Email us at support@mysitemaker.in with your order reference and we will refund you in full.

Refunds are returned to the original payment method. Razorpay typically takes 5–7 working days to settle a refund back to your bank or card.

After your site is live

Once generated and published, the order is not refundable. This is why we let you preview a real version of your site — with your own business name and copy written for your business — before you pay anything.

If you are unhappy with the result, you have options that do not involve a refund:

• 3 free redesigns. Change your text, photos, colours or fonts and rebuild at no cost.
• Paid updates. After the free redesigns, send us any set of changes for ₹1,000 per request. We action them within 48 hours.

Failed builds

If our system fails to build your website, that is our problem, not yours. A failed build never consumes a free redesign. If we cannot deliver a working website at all, you get a full refund regardless of how long has passed.

Cancelling a paid update

A ₹1,000 update request can be cancelled for a full refund any time before we start work on it. Once the update is applied, it is not refundable.

Custom websites

Custom website projects (from ₹7,999) are quoted individually and governed by the written quote you approve, which sets out its own payment and cancellation terms.

How to request a refund

Email support@mysitemaker.in with your order reference (shown on your order page). We reply within 2 working days.